Returns & Exchanges
At Tom Sachs Store, we stand by the functional integrity of our home goods; if your item does not meet the standards of the studio, you may return it within 30 days of receipt. All returned items must be in their original, unused condition and include all authentic studio packaging.
Initiate Request
Email our support team with your order number and a brief explanation of the return to receive a Return Authorization number.
Secure Packaging
Carefully pack the item in its original box, ensuring all protective materials are included to prevent damage during transit.
Shipping
Affix the provided prepaid shipping label to the exterior of the package and drop it off at any authorized carrier location.
Inspection & Refund
Once our studio team verifies the item's condition, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing