Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
What is the typical shipping timeline for furniture and home goods?
Due to the artisanal nature of our products, standard shipping typically takes 7-14 business days. Custom or oversized furniture pieces may require additional lead time for secure freight handling.
Do you offer international shipping for home decor?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the weight and dimensions of your order.
What is your return policy for home items?
We accept returns on most items within 30 days of delivery, provided they are in original, unused condition. Please note that custom-built furniture and final sale items are non-returnable.
How do I care for my Tom Sachs home products?
Each item comes with a specific care guide. Generally, we recommend using a soft, damp cloth for cleaning and avoiding harsh chemicals to preserve the integrity of the materials.
Are the materials used in your products sustainably sourced?
Sustainability is a core value. We prioritize high-quality, durable materials such as FSC-certified wood and recycled metals to ensure our home goods are built to last a lifetime.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 24 hours of placement. After this window, the fulfillment process begins, and we may be unable to make changes.